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Zenith Bank, First Bank Apologises To Customers Over Service Downtime
Yinka Olajoyetan, Lagos
Nigeria’s tier one banks, Zenith Bank amd First Bank has apologised to their customers over online services downtime experienced on Tuesday, October 1, 2024.
The banks disclosed this in separate statements on Tuesday notifying customers that the glitch was as a result of routine information and technology maintenance.
The Zenith Bank statement reads: “On Tuesday, October 01, 2024, our Mobile Banking App, USSD Service, Internet Banking and Corporate Internet Banking platforms will be unavailable between the hours of 12:01 am and 02:30 pm WAT.
“We solicit your understanding and offer our assurances that measures are in place to minimize any service interruptions during the exercise.”
Meanwhile, First Bank, in an email to customers, stated that, “We are aware that you may be experiencing some challenges in transacting on our FirstMobile platform.
“We do apologise and ask that you bear with us as we are currently working on rectifying this issue in the shortest possible time. Our alternative channels – First Online, USSD (*894#) and ATMs are available for your use in carrying out your transactions at this time.
“As we strive to fix the issues, please be warned of fraudsters who may attempt to solicit your bank information for fraudulent purposes.
“Thank you for your patience. We will provide an update shortly.”